Privacy Policy

Last Updated: 01/12/25

TrueForm Industrial (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit trueformindustrial.com (“the Site”).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Site, you agree to the terms of this Policy.

1. Who We Are

TrueForm Industrial

Email: info@trueformindustrial.com

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

When you contact us, request a quote, or submit a form, you may provide:

Name
Email address
Phone number
Company/organisation name
Project or enquiry details

B. Information Collected Automatically

The Site is built on Wix, which automatically collects certain technical data such as:

IP address
Browser type and device information
Pages viewed and time spent on the site
Website interaction and traffic patterns

This may involve cookies, web beacons, or similar technologies used by Wix and its integrated services.

C. Cookies & Tracking

The Site may use cookies for:

Essential site functionality
Analytics and performance
Security
User experience improvements

You can manage or disable cookies via your browser settings. Some site features may not work without essential cookies.

3. Lawful Basis for Processing

We only process your data when we have a lawful basis to do so under UK GDPR:

Legitimate Interests:
- Responding to enquiries
- Managing and improving our website
- Maintaining security
Contract:
- Providing quotes
- Communicating in relation to potential or ongoing projects
Consent:
- Marketing emails or newsletters (only if you choose to opt in)

You may withdraw consent at any time.

4. How We Use Your Information

We may use your personal data to:

Respond to your enquiries or quote requests
Communicate regarding projects or services
Improve, maintain, and secure the website
Analyse website usage and performance
Comply with legal obligations

We do not sell or rent your data.

5. Sharing Your Information

We may share your data with:

A. Service Providers

Including Wix and other third-party tools used for:

Website hosting
Analytics
Email handling
Forms and submissions

These providers act as data processors and must handle your data securely.

B. Legal and Compliance

We may disclose data if required to:

Comply with UK law
Respond to legal requests
Protect our rights or security

6. International Transfers

Because our website runs on Wix and may integrate services located outside the UK (e.g., in the EU, US, or other jurisdictions), your data may be transferred internationally.

Where this occurs, we ensure appropriate safeguards are in place, such as:

ICO-approved Standard Contractual Clauses (SCCs)
Verified data protection frameworks
Contractual or technical protections required under UK GDPR

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes set out in this Policy, including:

Responding to enquiries
Handling business relationships
Meeting legal, accounting, or reporting requirements

8. Your Rights Under UK GDPR

You have the following rights:

Right of access – Request a copy of your personal data
Right to rectification – Correct inaccurate or incomplete data
Right to erasure – Request deletion of your data
Right to restrict processing
Right to object to processing (including marketing)
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the ICO

ICO Contact

Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/

To exercise any rights, contact: info@trueformindustrial.com

9. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect data from children.

10. Security

We and our service providers use reasonable technical and organisational measures to protect your data. However, no online transmission is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the newest version.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:

TrueForm Industrial
Email: info@trueformindustrial.com